Last updated October 11, 2026

Digital Front Door Sprint Service Terms

Status: Proposed terms for future Project Orders; not effective. The informational website does not accept orders, payments, uploads or onboarding. Viewing these Terms or sending an inquiry does not create a Project Order or assent. The version expressly accepted with any later authorized Project Order will govern that order.

These Service Terms apply to a Digital Front Door Sprint ordered from Renaissance Payment Solutions LLC. Digital Front Door is a service of Renaissance Payment Solutions LLC. In these Terms, “Renaissance,” “we,” and “us” mean Renaissance Payment Solutions LLC. “Customer” and “you” mean the business identified in the Project Order. The Sprint is offered for business use only.

1. Your Project Order

Your Project Order identifies the restaurant, location, written scope, included deliverables, exclusions, price, required materials and access, third-party costs, account responsibilities, schedule, and the version of these Terms and the Cancellation and Refund Policy that apply. If a Project Order conflicts with these Terms, the Project Order controls only when it clearly identifies the provision being changed and both parties accept that change in writing.

2. Private prototype before purchase

A qualifying restaurant may receive access to a private prototype before deciding whether to buy. The prototype is a sales demonstration, is not the restaurant's live site, remains under Renaissance control, and does not transfer code, ownership, or use rights. You have no obligation to buy. We may revoke private prototype access at any time.

3. Price and payment

The price is the one-time Renaissance Sprint fee specified in your accepted Project Order. Any introductory price is available only when Renaissance confirms eligibility and current project capacity in writing before acceptance. The Project Order states the applicable one-time Sprint fee; this informational website does not advertise a current price or available delivery slot. A founding spot is consumed only after qualification, acceptance of the written Project Order, and successful payment. Payment is due 100 percent upfront through the approved payment method. No recurring Renaissance service is required unless you later choose a separate written service.

Applicable taxes and every approved third-party charge must be separately shown before acceptance and payment. The Sprint fee does not include separately stated tax. An unresolved tax calculation prevents purchase. A processing fee charged to Renaissance is not a customer third-party charge and does not reduce a promised refund of the Renaissance Sprint fee.

4. Scope

The Sprint includes only the work identified in the Project Order. It may include a public guest-path review, a private restaurant-specific prototype, an agreed responsive Digital Front Door implementation, links to approved menu, ordering, reservation, phone, and directions destinations, basic technical launch checks, one Finalization Round, launch or implementation handoff, four named support assets, and one Blue Tape Round.

Unless the Project Order says otherwise, the Sprint does not include custom ordering or reservation software, POS or payment-system replacement, a full rebrand, professional photography, unlimited pages, unlimited copywriting, unlimited revisions, search-engine optimization services, advertising, social-media management, a custom app, or indefinite maintenance or support. Additional work requires a separate written scope and price.

5. Customer materials, facts, and permissions

You must provide accurate and current materials, facts, links, and access required by the Project Order. You represent that you have the authority to provide them and authorize their use for the project. You remain responsible for approving restaurant facts, prices, menu items, hours, policies, and destinations before launch or handoff. Renaissance is not responsible for errors in incomplete, outdated, or incorrect customer-provided information that we reproduce accurately.

6. Secure account access

Use delegated access with the least permission needed whenever a provider supports it. Do not send passwords, payment-account numbers, secret keys, recovery codes, or similar credentials by ordinary email or through a public form. The Project Order must identify the approved secure access method. Renaissance will limit access to the project team, use it only for the agreed work, and remove or return access when it is no longer needed.

7. Commencement Complete

Once Renaissance has verified successful payment, your accepted Project Order and Terms, all required materials and access, and no unresolved commencement exception, Renaissance will send a written Commencement Complete notice stating Day 1 and your review due date. If the last required item is verified by 5:00 p.m. Central Time on a business day, that day counts as Day 1. Otherwise, the next business day counts as Day 1. Business days are Monday through Friday, excluding U.S. federal holidays observed by federal offices.

8. Five-business-day review commitment

Renaissance will make the paid review version accessible to you by the end of Day 5, counting Day 1 as the first of the five business days. This is a review-version commitment, not a deadline for public launch or completed implementation handoff. Customer review, the included Finalization Round, Final Acceptance and separate launch or handoff authorization follow.

The review period may pause only for a new customer-requested change, revoked or unavailable access, missing or changed authoritative information, or a material third-party outage outside Renaissance's reasonable control. Renaissance must give written notice of the event, its effect and the revised due date, and retain supporting evidence. General workload does not pause or extend the commitment.

The review version is available only when Renaissance records its version, scope, location, timestamp and customer notice, and verifies your access. Review readiness is not Completed Delivery. If Renaissance misses the due date for a reason not permitted above, you may continue the project or cancel for a full refund of the Sprint fee and associated tax while the refund guarantee remains open.

9. Finalization Round

You receive one consolidated Finalization Round before delivery. Submit one combined list within seven calendar days after the review-version notice, unless the Project Order states another date. The round covers reasonable in-scope factual corrections, menu and price updates, hours, contact information, approved destination links, approved image replacements, small copy refinements, and small presentation refinements consistent with the accepted direction.

The round does not include a new creative direction, complete redesign, new pages, new software, major integrations, or repeated piecemeal revision rounds. Renaissance may request clarification and will confirm the accepted list and expected completion date in writing. Correction of a Defect does not consume this round.

Your silence does not approve the work or authorize launch or handoff. The project follows the dormancy process in Section 10.

10. Silence, pause, and dormancy

If a required response is late, Renaissance will send a reminder and place the project in Awaiting Customer status. Seven calendar days later, Renaissance may place the project in Project Paused status. At least 30 calendar days after the first missed response, Renaissance may send a Dormancy Notice that gives you 14 additional calendar days to respond.

If you do not respond by the Dormancy Notice deadline, Renaissance may terminate the project, issue a full refund of the Renaissance Sprint fee through the original payment method when available, revoke private access, and restore capacity after the refund is confirmed. Termination by silence does not create acceptance, launch authorization, handoff, use rights, or a customer debt for unfinished work. A later restart requires a new capacity check and written Project Order.

Renaissance will retain only the records required for accounting, legal, security, dispute, and contract evidence under its documented retention schedule.

11. Final acceptance

Final acceptance is your affirmative confirmation that the identified final review version materially matches the accepted Project Order, subject to correction of Defects and the included Blue Tape Round. Final acceptance must identify the final version, Project Order, customer representative, representative's title or authority, and timestamp. Silence, payment, use of a private review link, or failure to submit a revision list is not final acceptance.

Final acceptance does not by itself authorize a public launch or implementation handoff and does not by itself end the refund guarantee.

12. Launch or handoff authorization

After final acceptance, you must separately authorize either: (a) public launch at the approved domain or destination, or (b) implementation handoff through the approved delivery method. The authorization must identify the final version, destination or handoff package, requested action, customer representative, representative's authority, and timestamp. Renaissance will not launch or hand over the implementation without this authorization.

Authorization alone does not complete delivery and does not by itself end the refund guarantee. Renaissance must separately record actual Public Launch Completed or Implementation Handoff Completed evidence.

13. Cancellation and refund guarantee

The Cancellation and Refund Policy at /digital-front-door/refunds, as accepted with your Project Order, is part of these Terms. You may request a 100 percent refund of the Renaissance Sprint fee for any reason before the first Completed Delivery Event. You do not need to prove dissatisfaction or give a substantive reason.

A Completed Delivery Event is the first of: (a) actual public launch of the accepted final implementation at the customer-authorized destination, or (b) completed handoff of the accepted final implementation, including the agreed code, access, documentation, and use rights. Final acceptance or launch or handoff authorization alone is not a Completed Delivery Event.

A full refund includes 100 percent of the Renaissance Sprint fee and the tax charged on that refunded sale. A full refund ends the project. You do not receive or retain the final implementation or a license to use it. Renaissance may revoke private prototype and review access. The full-refund guarantee applies to the Renaissance Sprint fee. Separately approved third-party purchases follow the written treatment in the Project Order and are never silently deducted from the Sprint-fee refund.

14. Blue Tape Round

The Blue Tape window begins on the Completed Delivery Event and lasts 30 calendar days. During that period, you may submit one consolidated list of reasonable in-scope refinements that become apparent through actual use, such as a small label or layout change, link correction, approved image swap, copy correction, or small mobile usability adjustment.

The list must be received by 11:59 p.m. Central Time on the thirtieth calendar day. Renaissance may accept a late list in writing but is not required to do so. If no list is received, the included Blue Tape Round expires. Renaissance will confirm which items are in scope and provide a reasonable written completion target. The round does not include new architecture, pages, features, integrations, creative direction, maintenance, or indefinite support. Correction of a Defect does not consume the round.

15. Defects

A Defect is a reproducible failure of Renaissance-controlled delivered work to materially conform to the accepted Project Order. A preference change is not a Defect. Third-party outages or changes, customer changes, customer-provided content errors, unsupported use, and loss of customer-controlled access are not Renaissance-controlled Defects.

Report a suspected Defect with the affected page or action, device or browser when relevant, steps to reproduce, and available screenshots. Renaissance will investigate and correct a confirmed Defect within a reasonable period based on severity and access. This obligation is separate from Finalization and Blue Tape and does not limit non-waivable legal rights.

16. Domain, hosting, and third-party accounts

You should be the registrant and controller of your primary domain and should own or directly control hosting and other primary accounts where practical. The Project Order must identify each provider, account owner, fee, renewal responsibility, access method, and exit or handoff responsibility. Renaissance is not responsible for a third party's pricing, availability, security, policy, or support.

If you stop using Renaissance, you keep control of customer-owned accounts and the licensed delivered implementation, subject to third-party licenses. Renaissance may remove its access after handoff and is not required to provide ongoing hosting or maintenance unless a separate written agreement says so.

17. Ownership and licenses

You retain ownership of your domain, trademarks, customer data, customer-supplied content, restaurant-owned photos, and restaurant-owned logos. You grant Renaissance a limited license to use those materials only to prepare, review, deliver, support, and document the project as agreed. Public portfolio or case-study use requires a separate written release.

Renaissance retains ownership of its pre-existing and reusable frameworks, code components, templates, internal systems, methods, know-how, tools, improvements, and delivery infrastructure. Third-party materials remain subject to their own licenses.

After full payment and a Completed Delivery Event, Renaissance grants you a perpetual, worldwide, nonexclusive, fully paid license to use, host, display, reproduce, and modify the delivered restaurant-specific implementation for your restaurant business, and to permit your service providers to do the same for you. The license includes the customer-specific configuration and content included in the handoff but does not transfer Renaissance's reusable platform, tools, internal systems, or rights not needed to operate the delivered implementation. No final implementation license arises if the Sprint fee is fully refunded before delivery.

18. Third-party materials and costs

Customer-supplied materials remain your responsibility. Stock images, fonts, icons, libraries, maps, ordering tools, reservation tools, and other third-party materials are governed by their own terms. The Project Order must identify any material license restriction, attribution, recurring fee, or replacement required before launch.

You should pay third-party providers directly when practical. Renaissance may incur a third-party cost for you only if the Project Order identifies the item, provider, amount or calculation, refundability, ownership, renewal, and your written approval. No undisclosed third-party cost, card fee, ACH fee, refund-processing cost, or Renaissance overhead will be deducted from a promised full refund of the Renaissance Sprint fee.

19. Payment errors, disputes, and refunds

Renaissance will provide an itemized receipt that identifies the legal seller, service, amount, taxes, approved third-party costs, payment date, and transaction or order reference. Duplicate or erroneous payments will be investigated and, when verified, voided or refunded through the original method when available. Refund completion depends on provider and financial-institution processing after Renaissance submits it. Renaissance will provide the refund reference and submission date.

Contact Renaissance before initiating a payment dispute so the parties can attempt to correct an error, but nothing in these Terms waives a lawful payment-network or statutory right.

20. No performance guarantee

Renaissance does not guarantee orders, reservations, traffic, conversion rates, search rankings, sales, revenue, or profit. We may describe the guest-path issues observed and the changes actually made. Those descriptions are not promises of a financial outcome.

21. Privacy

The Privacy Policy at /digital-front-door/privacy, as accepted with your Project Order, describes the information Renaissance processes for the Sprint. Payment credentials are entered with the payment provider, not collected by Renaissance through the Digital Front Door site. Project access must use the secure method stated in the Project Order.

22. Confidentiality

Each party will use the other party's nonpublic project information only for the project, protect it with reasonable care, and disclose it only to personnel and service providers who need it and are bound to protect it. This does not cover information that was already known without restriction, becomes public without breach, is independently developed, or is lawfully received from another source. A legally required disclosure is permitted after notice when legally allowed.

23. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, or consequential damages, or for lost profits or lost business, arising from the Sprint. Each party's total direct liability arising from the Sprint will not exceed the Sprint fee paid under the applicable Project Order.

This limit does not reduce Renaissance's obligation to provide a promised refund, correct a confirmed Defect, or provide the licensed rights stated above. It also does not apply to fraud, willful misconduct, gross negligence, breach of confidentiality or data-security duties, infringement or misuse of the other party's intellectual property, payment obligations, or liability that cannot legally be limited.

24. Events outside reasonable control

Neither party is responsible for delay caused by an event outside its reasonable control, except for payment and refund obligations already due. The affected party must promptly notify the other, use reasonable efforts to reduce the delay, and provide an updated schedule. This section does not permit Renaissance to treat ordinary workload or staffing as an outside event.

25. Disputes and governing law

Before filing a claim, the parties will give written notice of the issue and allow 30 calendar days for good-faith informal resolution. Unless a non-waivable law requires otherwise, Tennessee law governs without regard to conflict-of-law rules, and any court proceeding must be brought in the state or federal courts of competent jurisdiction serving Rutherford County, Tennessee. Each party bears its own legal fees unless a statute or court order provides otherwise. The informal-resolution period does not prevent urgent relief, preserve an otherwise expiring claim by itself, or restrict non-waivable rights. Either party may file as necessary to preserve a claim or seek urgent relief while continuing good-faith discussions.

26. General terms

Neither party may assign the Project Order without the other's written consent, except in connection with a merger, sale of substantially all relevant assets, or internal reorganization where the successor assumes the obligations. These Terms, the accepted Project Order, the accepted Cancellation and Refund Policy, and the accepted Privacy Policy form the entire agreement for the Sprint. Changes must be accepted in writing. If a provision is unenforceable, it will be narrowed only as much as necessary and the rest remains effective. A failure to enforce a provision once is not a waiver. Electronic records and signatures may be used by agreement.

27. Contact

For project support, refund requests, privacy or security requests, and legal notices, use the contact route on /digital-front-door/business-information or the route stated in your accepted Project Order. Ask through that route for any necessary postal delivery instructions. This does not change formal service-of-process requirements. Do not send passwords, payment credentials, or sensitive access information through ordinary email.