Last updated October 11, 2026

100% Renaissance Sprint Fee Refund Guarantee

Status: Proposed policy for future authorized Project Orders. No purchase or refund transaction is available through this informational website. Reading this policy does not place an order or change an existing agreement.

Digital Front Door is a service of Renaissance Payment Solutions LLC. This policy applies to the Digital Front Door Sprint identified in your accepted Project Order.

Before purchase

A qualifying restaurant may review a private prototype without an obligation to buy. The prototype is not a live restaurant site and does not transfer code or use rights.

After purchase and before completed delivery

You may cancel for any reason and receive a 100 percent refund of the Renaissance Sprint fee before the first Completed Delivery Event. You do not need to prove dissatisfaction or give a substantive reason.

A Completed Delivery Event is the first of:

1. actual public launch of the accepted final implementation at the destination you authorized; or
2. completed handoff of the accepted final implementation, including the agreed code, access, documentation, and use rights.

Final acceptance alone does not close the guarantee. Authorization to launch or hand over the implementation alone does not close the guarantee. The event must actually be completed and recorded.

What a full refund means

A full refund includes 100 percent of the Renaissance Sprint fee and the tax charged on that refunded sale. Renaissance bears its processing costs. A full refund ends the project. Renaissance will not launch or hand over the final implementation. You do not receive or retain final code, access rights, or a license to use the final Renaissance-created implementation. Renaissance may revoke private prototype and review access.

How to request a refund

Send the request through insights@renaissancepaymentsolutions.com and include the Project Order number and restaurant name. Do not send card, bank, or account credentials. Renaissance will acknowledge the request, stop delivery while eligibility is verified, and submit an eligible refund through the original payment method when available. We will provide the submission date and provider reference. Your financial institution controls when the returned funds appear.

Third-party costs

The guarantee covers the Renaissance Sprint fee. Customer-paid third-party charges are handled directly with the third party. Renaissance-paid third-party charges apply only when they were separately identified and approved in your Project Order, including whether they are refundable. No undisclosed cost or payment-processing fee is subtracted from a 100 percent refund of the Renaissance Sprint fee.

After completed delivery

The unconditional Sprint-fee refund guarantee ends at the first Completed Delivery Event. You still receive the included 30-day Blue Tape Round, correction of confirmed Defects in Renaissance-controlled agreed work, the contractual remedies in the Service Terms, and any rights that applicable law does not allow the parties to waive.

Duplicate or erroneous charges

A verified duplicate or erroneous charge is separate from the guarantee. Renaissance will void it when still possible or refund it through the original payment method when available.